Privacy Policy
Swept Away Cleaning Services
Last updated: September 2026
Swept Away Cleaning Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we keep it secure and your rights regarding your personal information.
1. WHO WE ARE
Swept Away Cleaning Services is a professional cleaning business based in Fermanagh, Northern Ireland, providing domestic and commercial cleaning services throughout Fermanagh, Omagh and surrounding areas.
For the purposes of applicable UK data protection law, Swept Away Cleaning Services is responsible for the personal information we collect and process in connection with our services.
2. INFORMATION WE MAY COLLECT
When you contact us, request a quote, make a booking or use our website, we may collect personal information including:
• Your name
• Email address
• Telephone number
• Property address or location
• Details about the cleaning service you require
• Booking information
• Communications between you and Swept Away Cleaning Services
• Payment and transaction information where applicable
• Any other information you voluntarily provide to us
Our website may also collect certain technical information, such as your IP address, browser type, device information and information about how you interact with our website.
3. HOW WE COLLECT YOUR INFORMATION
We may collect your information when you:
• Submit a contact or quotation form through our website
• Contact us by telephone, email, text message or social media
• Request a quotation
• Make or manage a booking
• Use our cleaning services
• Communicate with us regarding a service, payment or complaint
• Browse or interact with our website
Some technical information may also be collected automatically through cookies and similar technologies.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Respond to enquiries and quotation requests
• Provide quotations
• Arrange and manage cleaning appointments
• Provide our cleaning services
• Contact you regarding your booking
• Process and keep records of payments
• Respond to questions, complaints or service concerns
• Maintain appropriate business and financial records
• Improve our services and customer experience
• Operate and improve our website
• Meet our legal, tax, accounting or regulatory obligations
• Protect our business and customers against fraud or misuse
We will only use your personal information where we have an appropriate lawful basis for doing so.
5. LAWFUL BASIS FOR PROCESSING
Depending on the circumstances, we may process your personal information because:
• It is necessary to take steps at your request before entering into a contract
• It is necessary to provide a service or fulfil a contract with you
• We have a legal obligation to retain or process certain information
• We have a legitimate business interest in processing the information, provided that your rights and interests do not override that interest
• You have provided consent where consent is required
Where processing is based on consent, you may withdraw your consent at any time.
6. WEBSITE FORMS
When you submit a contact form or request a quotation through our website, the information you provide will be used to respond to your enquiry and, where applicable, arrange or provide our services.
Submitting an enquiry through the website does not automatically create a confirmed booking.
Our website is hosted through Wix, and information submitted through website forms may be processed and stored using Wix services.
7. PAYMENT INFORMATION
Where payment information is processed electronically, payment details may be handled by the relevant bank, payment processor or payment service provider.
We will only retain payment-related information where necessary for legitimate business, accounting, tax or legal purposes.
8. SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.
This may include:
• Website and hosting providers
• Payment processors
• Accounting or bookkeeping providers
• IT or communications providers
• Professional advisers
• Government, regulatory or law enforcement authorities where legally required
Third parties that process personal information on our behalf are expected to handle that information appropriately and securely.
9. HOW LONG WE KEEP YOUR INFORMATION
We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer periods to meet legal, tax, accounting, insurance or other legitimate business requirements.
When personal information is no longer reasonably required, it will be securely deleted or otherwise disposed of where appropriate.
10. HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system or electronic method of storing information can be guaranteed to be completely secure.
11. COOKIES
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help websites operate correctly, remember preferences and provide information about how visitors use a website.
Depending on how our website is configured, cookies may be used for:
• Essential website functionality
• Security
• Website preferences
• Analytics and performance
• Marketing or advertising, where applicable
Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.
You can manage your cookie preferences through the cookie settings available on our website, where provided.
12. MARKETING COMMUNICATIONS
We will not send you marketing communications where we do not have an appropriate lawful basis to do so.
Where you have consented to receive marketing communications, you may withdraw your consent or unsubscribe at any time.
Service-related communications concerning an enquiry, quotation, booking or payment are not normally considered marketing communications.
13. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights concerning your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing of your personal information
• Request the transfer of your information where applicable
• Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
14. REQUESTING YOUR INFORMATION
If you would like to exercise any of your data protection rights or have questions about information we hold about you, please contact Swept Away Cleaning Services using the contact details below.
We may need to verify your identity before responding to certain requests.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Swept Away Cleaning Services is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
16. CHILDREN'S PRIVACY
Our cleaning services and website are not specifically directed towards children, and we do not knowingly seek to collect personal information directly from children through our website.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on our website with an updated revision date.
18. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.
You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO), the independent authority responsible for data protection.
19. CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Swept Away Cleaning Services
Fermanagh, Northern Ireland
Email: Sweptawaycleanz@hotmail.com
Telephone: 07780817664