Terms & Conditions
Swept Away Cleaning Services
Last updated: September 2026
These Terms & Conditions set out the basis on which Swept Away Cleaning Services provides cleaning services to our customers. By confirming a booking with us, you agree to these Terms & Conditions.
1. OUR SERVICES
Swept Away Cleaning Services provides professional domestic and commercial cleaning services throughout Fermanagh, Omagh and surrounding areas.
Our services include, but are not limited to:
• Home cleaning
• Office cleaning
• Commercial cleaning
• Deep cleaning
• Builders cleans
• End of tenancy cleaning
• One-off and tailored cleaning services
The exact work included in each booking will depend on the service and requirements discussed and agreed with the customer.
2. QUOTATIONS & PRICING
Quotations are based on the information provided by the customer and, where necessary, an assessment of the property or premises.
Customers are responsible for providing accurate information about the size, condition and cleaning requirements of the property.
If the condition of the property or amount of work required differs substantially from what was originally described, we may discuss a revised price or additional charges with the customer before carrying out additional work.
Unless otherwise stated, quotations are provided on a free, no-obligation basis.
3. BOOKINGS
All bookings are subject to availability and are considered confirmed once the date, service and price have been agreed between the customer and Swept Away Cleaning Services.
Customers should inform us of any specific requirements when making their booking so that sufficient time and resources can be allocated.
4. PROPERTY ACCESS
Customers are responsible for ensuring that we can access the property at the agreed date and time.
Any keys, access codes, parking arrangements or other instructions required to enter the property should be provided in advance.
Customers should also inform us of any alarms, pets, restricted areas or other circumstances that could affect our ability to carry out the service safely.
If we are unable to access the property at the agreed time, additional reasonable charges may apply where appropriate.
5. CANCELLATIONS & RESCHEDULING
We understand that plans can change. If you need to cancel or reschedule your booking, we require a minimum of 48 hours’ notice.
Cancellations made with less than 48 hours’ notice will be subject to a cancellation fee of 20% of the total price discussed and agreed for the booking.
This charge is intended to help cover the loss associated with reserving that appointment for the customer. Short-notice cancellations can result in lost working time because there may not be sufficient time to offer the appointment to another customer.
Where no notice is provided and we attend the property for the confirmed booking, additional reasonable charges may apply where appropriate.
Swept Away Cleaning Services reserves the right to waive a cancellation fee in exceptional circumstances at our discretion.
If we need to cancel or rearrange a booking due to illness, adverse weather, emergencies or circumstances outside our reasonable control, we will aim to provide as much notice as reasonably possible and arrange an alternative appointment.
6. PAYMENT
The price for the cleaning service will be discussed and agreed with the customer before the service is carried out.
Payment must be made in full within 24 hours of completion of the cleaning service, unless an alternative payment arrangement has been agreed in advance with Swept Away Cleaning Services.
Payment should be made using one of our accepted payment methods.
If additional cleaning or work is requested outside the originally agreed service, additional charges may apply. Where reasonably possible, these will be discussed and agreed with the customer before the additional work is carried out.
Any outstanding payments should be settled promptly. Failure to make payment within the agreed timeframe may affect our ability to accept or continue future bookings.
7. CLEANING RESULTS
Swept Away Cleaning Services aims to provide every cleaning service to a consistently high professional standard.
However, we cannot guarantee the complete removal of all stains, marks, limescale, mould, discolouration or other contamination.
Some marks may be permanent or may require specialist treatment outside the scope of the agreed cleaning service.
We will not knowingly use cleaning methods that we believe could cause unreasonable damage simply to achieve a particular result.
8. CUSTOMER RESPONSIBILITIES
Customers are responsible for informing us about anything that may require special care before cleaning begins.
This includes delicate or valuable items, damaged surfaces, specialist materials, unstable fixtures and any known hazards within the property.
Customers should ensure that the premises provide a reasonably safe working environment and inform us of anything that could present a health or safety risk.
9. VALUABLE & DELICATE ITEMS
We recommend that customers securely store particularly valuable, fragile, sentimental or irreplaceable items before the cleaning service begins.
Where an item or surface requires specialist cleaning products or techniques, the customer should inform us beforehand.
10. DAMAGE & BREAKAGES
We take reasonable care when working in customers’ properties.
If you believe that damage has occurred as a direct result of our cleaning service, please notify us as soon as reasonably possible and provide relevant information or photographs where appropriate.
We will investigate reported damage fairly and reasonably.
Swept Away Cleaning Services will not normally be responsible for damage resulting from pre-existing defects, normal wear and tear, unstable or improperly fitted items, defective fixtures, deterioration, or damage that could not reasonably have been identified beforehand.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
11. BUILDERS CLEANS
Builders cleans and post-construction cleaning can involve significant amounts of dust, debris, paint, adhesive, plaster and other building residue.
Customers should make us aware of any specialist surfaces, newly installed materials or manufacturer’s cleaning instructions before work begins.
Building or decorating work should normally be substantially completed before the agreed builders clean unless otherwise discussed.
Additional cleaning required because tradespeople continue working after an area has been cleaned may result in an additional charge.
12. END OF TENANCY CLEANING
Our end of tenancy cleaning service is intended to provide a thorough clean of the areas agreed with the customer.
Unless expressly agreed otherwise, we cannot guarantee the return of a tenancy deposit because this decision may be made by a landlord, letting agent or other third party and can depend on matters beyond cleaning.
Customers should provide any relevant landlord or letting-agent cleaning requirements before the service takes place.
13. COMMERCIAL & OFFICE CLEANING
For ongoing office or commercial cleaning, the frequency, areas to be cleaned, access arrangements and specific requirements will be agreed with the customer.
Any significant changes to the premises or cleaning requirements should be communicated to us so that the service and pricing can be reviewed if necessary.
14. COMPLAINTS & SERVICE CONCERNS
Customer satisfaction is important to us.
If you are unhappy with any aspect of your cleaning service, please contact Swept Away Cleaning Services as soon as reasonably possible after the clean.
Please provide details of the issue and photographs where appropriate so that we can investigate.
Where a complaint is justified, we will work with the customer to find an appropriate and reasonable resolution.
15. HEALTH & SAFETY
We reserve the right to refuse or stop work where we reasonably believe that conditions present a risk to our health or safety.
This may include unsafe structures, hazardous substances, aggressive animals, dangerous working conditions or other hazards that were not disclosed before the booking.
16. CIRCUMSTANCES OUTSIDE OUR CONTROL
Swept Away Cleaning Services will not be responsible for delays or failure to provide a service where this results from circumstances outside our reasonable control, such as severe weather, emergencies, illness, road closures or other unforeseen events.
Where possible, we will contact affected customers and arrange an alternative appointment.
17. WEBSITE ENQUIRIES
Information provided on our website is intended to give customers an overview of the services we offer.
Submitting an enquiry or quote request through our website does not automatically create a confirmed booking.
A booking is confirmed only once the relevant details, including the service, date and price, have been agreed with Swept Away Cleaning Services.
18. PERSONAL INFORMATION
Any personal information provided to Swept Away Cleaning Services will be handled in accordance with our Privacy Policy and applicable data protection requirements.
Our Privacy Policy is available separately on our website.
19. CHANGES TO THESE TERMS
We may update these Terms & Conditions when necessary to reflect changes to our services, business practices or applicable requirements.
The latest version will be made available on our website.
Changes will not retrospectively alter terms already agreed for a confirmed service where doing so would be inappropriate or unlawful.
20. YOUR STATUTORY RIGHTS
Nothing in these Terms & Conditions is intended to remove or restrict any rights customers have under applicable consumer law.
Where any part of these terms conflicts with rights that cannot legally be excluded or restricted, those statutory rights will take precedence.
21. GOVERNING LAW
These Terms & Conditions are governed by the laws applicable in Northern Ireland.
Any disputes will be subject to the jurisdiction of the courts applicable in Northern Ireland, subject to any rights a consumer may have under applicable law.
22. CONTACT US
If you have any questions about these Terms & Conditions, a booking or one of our services, please contact:
Swept Away Cleaning Services
Fermanagh, Northern Ireland
Email: Sweptawaycleanz@hotmail.com
Telephone: 07780817664